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System crash randomly

herearii / 2016-2-14 05:59
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System crash randomly

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Hi,

I've a got the problem that Deepin crash randomly on my packardbell easynote. The only solution for me is to turn off manually my computer. If someone can help me, I don't want to return on windows anymore since I'v installed Deepin.

Here's the configuration:
ENLG71BM-P096

Deepin : 15.1
System: 64 bit
Processor: Intel Pentium quad core processor N3540 (up to 2.66 Ghz)
Intel HD Graphics
4 GB DD3 L Memory

Regards.

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dance707 发表于 2016-2-14 06:30:47 | 显示全部楼层
Are running any paticular applications ? Or does it crash at idle time ?

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herearii 发表于 2016-2-14 06:50:25 | 显示全部楼层
Hi Dance707,

Thank you for your fast reply.

Deepin crash when I use some applications like vlc, Deepin Film and Deepin User Feedback too. I'm note sure if it crash at idle time.

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dance707 发表于 2016-2-14 07:05:34 | 显示全部楼层
herearii replied at 2016-2-13 15:50
Hi Dance707,

Thank you for your fast reply.

If it is not any one particular application causing a crash. Then I see you have found the Deepin User Feedback tool already , they will need your system information.

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herearii 发表于 2016-2-14 07:23:09 | 显示全部楼层
I've sent a message using Deepin User Feedback.
Thank you Dance707 for your support. ;)

Regards.

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jotapesse 发表于 2016-2-14 20:37:07 | 显示全部楼层
Random and persistent general system crash are frequently related to hardware fault/issues. You may want to check your RAM and disk for errors and consider updating the BIOS/UEFI to latest version if available. Also check if any hardware device require any firmware to be installed to function properly, namely chipsets, network, sound and graphics devices.

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tristar 发表于 2016-2-14 21:12:49 | 显示全部楼层
You can test hardware with some livecd, just boot on it and run various software for hour or maybe even more. You can even test RAM with livecd (maybe ubuntu or something).

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herearii 发表于 2016-2-20 10:17:49 | 显示全部楼层
Hi everyone,

First of all, thank your all for your help.

The problem here is that I don't know how to see if my deepin uses the correct firmware. I try to search on google but it's a real new language for me... :/

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dance707 发表于 2016-2-20 10:33:05 | 显示全部楼层
herearii replied at 2016-2-19 19:17
Hi everyone,

First of all, thank your all for your help.

In your applications you can click on Driver Manager
It will show if there is any proprietary microcode firmware drivers that you can enable
But that probable will not fix random crash problem.

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herearii 发表于 2016-2-20 13:05:56 | 显示全部楼层
In your applications you can click on Driver Manager
It will show if there is any proprietary microcode firmware drivers that you can enable
But that probable will not fix random crash problem.

You are right Dance707,
My Deepin crash randomly as aspected...
CaptureÉcranDeepin20160220050349.png

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dance707 发表于 2016-2-20 13:23:59 | 显示全部楼层
Edited by dance707 at 2016-2-19 22:26
herearii replied at 2016-2-19 22:05
You are right Dance707,
My Deepin crash randomly as aspected...

here is a link for packardbell on bios/firmware Keep in mind a failed bios update can permanently can cause computer not to work at all.
I think this is your model from what you listed in post.

http://www.packardbell.com/pb/en/GB/content/download

I see the link is not going to right location but you can navigate from Notebook to EasyNote and to EN LG71BM
and then to BIOS/Firmware

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dance707 发表于 2016-2-20 13:37:30 | 显示全部楼层
herearii replied at 2016-2-19 22:05
You are right Dance707,
My Deepin crash randomly as aspected...

It does not look to me like the BIOS updates addressed anything that important.
It best not do change unless you really now what your doing !

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herearii 发表于 2016-2-20 15:28:13 | 显示全部楼层
Thank you for your help Dance707.

I've updated my BIOS Dance707 but the problem persists. :/

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dance707 发表于 2016-2-20 16:01:17 | 显示全部楼层
herearii replied at 2016-2-20 00:28
Thank you for your help Dance707.

I've updated my BIOS Dance707 but the problem persists. :/

At the moment the only other thing I would check system resources.
You can click System Monitor in your applications and then click resources
Then you can monitor cpu history and memory history
To check if there is something abdnormal

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herearii 发表于 2016-2-20 16:56:58 | 显示全部楼层
I've checked the CPU history and the Memory History by opening the System Monitor and the system crash when the CPU was around at 20% and the Memory too. :(

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dance707 发表于 2016-2-20 17:23:17 | 显示全部楼层
herearii replied at 2016-2-20 01:56
I've checked the CPU history and the Memory History by opening the System Monitor and the system cra ...

Okay so no real indication there. You could look at Processes to see if something abnormal at idle time.
The good news is that if it crashed at 20% is was not due to insufficient hardware.
and what is cpu usage at idle time ?

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tristar 发表于 2016-2-20 17:49:36 | 显示全部楼层
Edited by tristar at 2016-2-20 11:27

Test your hardware with http://www.stresslinux.org or some other live cd. If nothing comes up, then you know, something is wrong with your copy of deepin.

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herearii 发表于 2016-2-21 06:43:18 | 显示全部楼层
what is cpu usage at idle time ?


Dance707, the CPU is normal at idle time, no spikes appear.

If nothing comes up, then you know, something is wrong with your copy of deepin.


I've installed the Fedora version to see if it's my version of deepin creates this problem, and the result is the same. Very strange. Maybe because I've installed the x64 version. I try to download the x86 version of Deepin to test it.

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dance707 发表于 2016-2-21 07:03:58 | 显示全部楼层
herearii replied at 2016-2-20 15:43
Dance707, the CPU is normal at idle time, no spikes appear.

Hmm same problem with a completely different version of Linux,.
Trying Deepin 32bit is a good idea let us know how it works

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dance707 发表于 2016-2-21 07:59:25 | 显示全部楼层
herearii replied at 2016-2-20 15:43
Dance707, the CPU is normal at idle time, no spikes appear.

Also are you using a swap partition ?
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