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    Community Discussion 3840 views · 13 replies ·
    Tofloor
    poster avatar
    raeesiqbal
    deepin
    2016-02-12 12:32
    Author
    Edited by raeesiqbal at 2016-2-12 04:35

    Hello, I've migrated from Ubuntu 15.10 GNOME to Deepin 15.1 yesterday and one of the problems I'm having is that there is no sound device. The only output device shown is `Built-in Audio Digital Stereo (HDMI)` which is showing as unplugged. I had this problem with Ubuntu too but putting options snd-hda-intel model=auto in  /etc/modprobe.d/alsa-base.conf fixed the problem for audio output.

    I'm using HP Probook 440 G4 which has Conexant CX20724 and Intel HD Audio. Here is the output for lspci -v
    1. 00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers (rev 08)
    2.         Subsystem: Hewlett-Packard Company Sky Lake Host Bridge/DRAM Registers
    3.         Flags: bus master, fast devsel, latency 0
    4.         Capabilities: [e0] Vendor Specific Information: Len=10

    6. 00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 07) (prog-if 00 [VGA controller])
    7.         DeviceName: Onboard IGD
    8.         Subsystem: Hewlett-Packard Company Sky Lake Integrated Graphics
    9.         Flags: bus master, fast devsel, latency 0, IRQ 121
    10.         Memory at c0000000 (64-bit, non-prefetchable) [size=16M]
    11.         Memory at b0000000 (64-bit, prefetchable) [size=256M]
    12.         I/O ports at 5000 [size=64]
    13.         Expansion ROM at [disabled]
    14.         Capabilities: [40] Vendor Specific Information: Len=0c
    15.         Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
    16.         Capabilities: [ac] MSI: Enable+ Count=1/1 Maskable- 64bit-
    17.         Capabilities: [d0] Power Management version 2
    18.         Kernel driver in use: i915
    19.         Kernel modules: i915

    21. 00:14.0 USB controller: Intel Corporation Device 9d2f (rev 21) (prog-if 30 [XHCI])
    22.         Subsystem: Hewlett-Packard Company Device 8100
    23.         Flags: bus master, medium devsel, latency 0, IRQ 123
    24.         Memory at c1300000 (64-bit, non-prefetchable) [size=64K]
    25.         Capabilities: [70] Power Management version 2
    26.         Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
    27.         Kernel driver in use: xhci_hcd
    28.         Kernel modules: xhci_pci

    30. 00:14.2 Signal processing controller: Intel Corporation Device 9d31 (rev 21)
    31.         Subsystem: Hewlett-Packard Company Device 8100
    32.         Flags: fast devsel, IRQ 255
    33.         Memory at c132a000 (64-bit, non-prefetchable) [size=4K]
    34.         Capabilities: [50] Power Management version 3
    35.         Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-

    37. 00:16.0 Communication controller: Intel Corporation Device 9d3a (rev 21)
    38.         Subsystem: Hewlett-Packard Company Device 8100
    39.         Flags: fast devsel, IRQ 255
    40.         Memory at c132b000 (64-bit, non-prefetchable) [disabled] [size=4K]
    41.         Capabilities: [50] Power Management version 3
    42.         Capabilities: [8c] MSI: Enable- Count=1/1 Maskable- 64bit+

    44. 00:17.0 SATA controller: Intel Corporation Device 9d03 (rev 21) (prog-if 01 [AHCI 1.0])
    45.         Subsystem: Hewlett-Packard Company Device 8100
    46.         Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 122
    47.         Memory at c1328000 (32-bit, non-prefetchable) [size=8K]
    48.         Memory at c132e000 (32-bit, non-prefetchable) [size=256]
    49.         I/O ports at 5080 [size=8]
    50.         I/O ports at 5088 [size=4]
    51.         I/O ports at 5060 [size=32]
    52.         Memory at c132c000 (32-bit, non-prefetchable) [size=2K]
    53.         Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
    54.         Capabilities: [70] Power Management version 3
    55.         Capabilities: [a8] SATA HBA v1.0
    56.         Kernel driver in use: ahci
    57.         Kernel modules: ahci

    59. 00:1c.0 PCI bridge: Intel Corporation Device 9d14 (rev f1) (prog-if 00 [Normal decode])
    60.         Flags: bus master, fast devsel, latency 0, IRQ 16
    61.         Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
    62.         I/O behind bridge: 00004000-00004fff
    63.         Memory behind bridge: c1200000-c12fffff
    64.         Capabilities: [40] Express Root Port (Slot+), MSI 00
    65.         Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
    66.         Capabilities: [90] Subsystem: Hewlett-Packard Company Device 8100
    67.         Capabilities: [a0] Power Management version 3
    68.         Kernel driver in use: pcieport
    69.         Kernel modules: shpchp

    71. 00:1c.5 PCI bridge: Intel Corporation Device 9d15 (rev f1) (prog-if 00 [Normal decode])
    72.         Flags: bus master, fast devsel, latency 0, IRQ 17
    73.         Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
    74.         I/O behind bridge: 00003000-00003fff
    75.         Memory behind bridge: c1100000-c11fffff
    76.         Capabilities: [40] Express Root Port (Slot+), MSI 00
    77.         Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
    78.         Capabilities: [90] Subsystem: Hewlett-Packard Company Device 8100
    79.         Capabilities: [a0] Power Management version 3
    80.         Kernel driver in use: pcieport
    81.         Kernel modules: shpchp

    83. 00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1) (prog-if 00 [Normal decode])
    84.         Flags: bus master, fast devsel, latency 0, IRQ 16
    85.         Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
    86.         I/O behind bridge: 00002000-00002fff
    87.         Memory behind bridge: c1000000-c10fffff
    88.         Prefetchable memory behind bridge: 00000000ae900000-00000000aeafffff
    89.         Capabilities: [40] Express Root Port (Slot+), MSI 00
    90.         Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
    91.         Capabilities: [90] Subsystem: Hewlett-Packard Company Device 8100
    92.         Capabilities: [a0] Power Management version 3
    93.         Kernel driver in use: pcieport
    94.         Kernel modules: shpchp

    96. 00:1f.0 ISA bridge: Intel Corporation Device 9d48 (rev 21)
    97.         Subsystem: Hewlett-Packard Company Device 8100
    98.         Flags: bus master, fast devsel, latency 0

    100. 00:1f.2 Memory controller: Intel Corporation Device 9d21 (rev 21)
    101.         Subsystem: Hewlett-Packard Company Device 8100
    102.         Flags: fast devsel
    103.         Memory at c1324000 (32-bit, non-prefetchable) [disabled] [size=16K]

    105. 00:1f.3 Multimedia audio controller: Intel Corporation Device 9d70 (rev 21)
    106.         Subsystem: Hewlett-Packard Company Device 8100
    107.         Flags: bus master, fast devsel, latency 64, IRQ 16
    108.         Memory at c1320000 (64-bit, non-prefetchable) [size=16K]
    109.         Memory at c1310000 (64-bit, non-prefetchable) [size=64K]
    110.         Capabilities: [50] Power Management version 3
    111.         Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
    112.         Kernel driver in use: snd_hda_intel
    113.         Kernel modules: snd_hda_intel

    115. 00:1f.4 SMBus: Intel Corporation Device 9d23 (rev 21)
    116.         Subsystem: Hewlett-Packard Company Device 8100
    117.         Flags: medium devsel, IRQ 16
    118.         Memory at c132d000 (64-bit, non-prefetchable) [size=256]
    119.         I/O ports at efa0 [size=32]
    120.         Kernel modules: i2c_i801

    122. 01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
    123.         Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
    124.         Flags: bus master, fast devsel, latency 0, IRQ 120
    125.         I/O ports at 4000 [size=256]
    126.         Memory at c1204000 (64-bit, non-prefetchable) [size=4K]
    127.         Memory at c1200000 (64-bit, non-prefetchable) [size=16K]
    128.         Capabilities: [40] Power Management version 3
    129.         Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
    130.         Capabilities: [70] Express Endpoint, MSI 01
    131.         Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
    132.         Kernel driver in use: r8169
    133.         Kernel modules: r8169

    135. 02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter
    136.         Subsystem: Hewlett-Packard Company RTL8723BE PCIe Wireless Network Adapter
    137.         Flags: bus master, fast devsel, latency 0, IRQ 17
    138.         I/O ports at 3000 [size=256]
    139.         Memory at c1100000 (64-bit, non-prefetchable) [size=16K]
    140.         Capabilities: [40] Power Management version 3
    141.         Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
    142.         Capabilities: [70] Express Endpoint, MSI 00
    143.         Kernel driver in use: rtl8723be
    144.         Kernel modules: rtl8723be, wl

    146. 03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 522a (rev 01)
    147.         Subsystem: Hewlett-Packard Company Device 8100
    148.         Flags: fast devsel, IRQ 255
    149.         Memory at c1000000 (32-bit, non-prefetchable) [disabled] [size=4K]
    150.         Capabilities: [40] Power Management version 3
    151.         Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
    152.         Capabilities: [70] Express Endpoint, MSI 00
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    All Replies
    dance707
    deepin
    2016-02-12 13:29
    #1
    There first thought that comes to mind is your BIOS settings and version.
    Reply View the author
    raeesiqbal
    deepin
    2016-02-12 14:17
    #2
    Here is the BIOS info
    Reply View the author
    raeesiqbal
    deepin
    2016-02-12 15:18
    #3
    BIOS has the latest update installed. And both Conexant audio and Intel HD Audio are enabled in settings and its working fine on Windows 10. Just not on Deepin.
    Reply View the author
    dance707
    deepin
    2016-02-12 15:43
    #4
    Edited by dance707 at 2016-2-11 17:32
    https://bbs.deepin.org/post/30718
    Here is the BIOS info

    Okay ty for the output. I see it has up to date BIOS driver version 1.06 for Probook 440 G3  I assume its the right one you indicated in your post Probook 440 G4 ? and that both audio are enabled.
    I see the Ubuntu forums with an alsa fix though the Deepin 15.1 is currently using pulse audio Its still very odd that multiple systems and kernel versions would have trouble with sound on your computer. It is not like the computer is too new for the kernel version.
    I would run driver manager in your applications to see if it offers any drivers to be installed.
    I am still checking the Debian forums on Conexant audio problems.
    Reply View the author
    dance707
    deepin
    2016-02-12 16:29
    #5
    https://bbs.deepin.org/post/30718
    BIOS has the latest update installed. And both Conexant audio and Intel HD Audio are enabled in sett ...

    Sorry the information I see on the Debian forums is very similar to what your already know.. Maybe some of the other members here know of a fix that will work here.
    In the mean time I suggest you use the Deepin User Feedback in your applications to report this problem and send screen shots or the link to this thread..
    Reply View the author
    raeesiqbal
    deepin
    2016-02-12 17:16
    #6
    https://bbs.deepin.org/user/40166 thank you for your effort. There is no driver available for this in Driver Manager. But I've sent feedback via Deepin Feedback with link to this thread.
    Reply View the author
    jesterjke
    deepin
    2016-02-13 01:21
    #7
    I have no sound in skype, and installing libpulse helps for me:
    1. apt-get install libpulse0:i386
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    Reply View the author
    jotapesse
    deepin
    2016-02-13 02:27
    #8
    https://bbs.deepin.org/post/30718
    I have no sound in skype, and installing libpulse helps for me:

    Thank you so much. I just had this exact issue. You saved a lot of time researching for a solution. I also reported this through Deepin Feedback so the developers can address this issue as a required dependency to be installed when skype is installed.
    Reply View the author
    raeesiqbal
    deepin
    2016-02-16 08:21
    #9
    My issue is not specific to Skype and I already have the latest version of this library installed.
    Reply View the author
    raeesiqbal
    deepin
    2016-02-17 06:23
    #10
    Hurrrayyyyy....... I got it working after a few days of testing a lot things. This is what worked for me: http://askubuntu.com/a/719783/501922
    Reply View the author
    dance707
    deepin
    2016-02-17 08:13
    #11
    https://bbs.deepin.org/post/30718
    Hurrrayyyyy....... I got it working after a few days of testing a lot things. This is what worked fo ...

    Good to know you found a fix
    Reply View the author
    Homie
    deepin
    2022-05-29 09:13
    #12

    please i just installed deepin v20.5 and my sound is not working

    Reply View the author
    ha******03@gmail.com
    deepin
    2022-12-30 19:03
    #13

    The basic input/output system, or BIOS, is the software that a computer's microprocessor runs when it is turned on. Additionally, it controls the flow of information between the operating system (OS) of the computer and any attached hardware, including the hard drive duck life, video adapter, keyboard, mouse, and printer.

    Reply View the author